ზურაბ მხეიძე 8-10 წელი დარჩათ არსებობისათვის იმ ორგანიზაციებს, რომლებიც არ შეცვლიან მართვის ძველ სისტემას
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mudmivi ganviTarebis saWiroeba da warmateba 21-e saukuneSi, menejmentis fsiqologia da komunikacia organizaciaSi – am Temebze turizmis sferos warmomadgenlebisaTvis sastumro `meriotSi~ mowveulma trenerebma aleqsandre jejelavam da zurab mxeiZem sajaro leqcia waikiTxes, misi mizani stumarmaspinZlobis sferoSi dasaqmebuli adamianebis unar-Cvevebis gaumjobeseba da aseve, regionSi momsaxurebis xarisxis amaRleba iyo. trenerebma araerT mniSvnelovan sakiTxze gaamaxviles yuradReba da dasZines, rom turizmis sferoSi dasaqmebuli adamianebi mudmivad unda cdilobdnen axali codnis, gamocdilebis miRebas, rac maT saSualebas miscems, fexi auban Tanamedrove gamowvevebs. zurab mxeiZis gancxadebiT, saqarTveloSi arsebuli marTvis sistema Zalian moZvelebulia.
– is marTvis sistemebi, rasac miCveuli varT da vxvdebiT saqarTveloSi, ZiriTadad 1950 welsaa Camoyalibebuli. Mmis Semdeg Zalian bevri cvlileba ganxorcielda, marTvis kuTxiT arsebulma sistemam ki veranairad ver auwyo fexi Tanamedrove cvlilebebs. msoflioSic msjeloben imaze, rom organizaciebSi gadaixedos adamianTan urTierTobis marTva da is gaswordes teqnologiuri progresis Sesabamisad. modis is dro, rodesac organizacias aRar sWirdeba Semsrulebeli, mas sWirdeba moazrovne Aadamiani. ar arsebobs konkretuli modeli, Tu rogori unda iyos kargi organizaciis xelmZRvaneli, Tumca, aris marTvis sxvadasxva tipis modeli, romelic Sedegzea orientirebuli. magaliTad, Tu gsurT modiT samsaxurSi, ar gindaT, nu moxvalT. mTavaria, Sedegi dadoT. organizaciebi TviTon irCeven marTvis models, Tumca, aqac vawydebiT winaaRmdegobebs gamomdinare iqidan, rom vinc miCveulia tradiciul marTvas, maTTvis pozitiuri cvlilebebic ki Znelad misaRebia. im organizaciebs, romlebic Zveli sistemiT muSaoben, maqsimum 8-10 weli darCaT arsebobisTvis, im SemTxvevaSi, Tu mniSvnelovnad ar Secvlian marTvis sistemas da ar gadavlen axal relsebze, – ganacxada fsiqologma, asocirebulma profesorma zurab mxeiZem.
aRsaniSnavia, rom servisis gaumjobesebis mizniT, aWaris turizmisa da kurortebis departamenti yovelwliurad axorcielebs turizmis sferoSi momuSave TanamSromlebis gadamzadebas. rogorc departamentis xelmZRvanelma Tina zoiZem ganacxada, maT wels, sxvadasxva mimarTulebiT, 1000-mde adamiani gadaamzades da wlis bolomde kidev ramdenime treningis Catarebaa dagegmili.
– yvelaze mniSvnelovani servisis sferoSi aris uSualod organizaciis damokidebuleba dasaqmebulTan da piriqiT, dasaqmebulis damokidebuleba rogorc organizaciasTan, aseve, saqmesTan. amitomac, departamenti mTeli wlis ganmavlobaSi atarebs treningebs. ra Tqma unda, arsebobs specifikuri treningebi, romelic morgebulia unar-Cvevebis gamomuSavebaze ama Tu im mimarTulebiT. Tumca, wlis bolos Semajameblad gvWirdeboda iseTi treningi, romelic rogorc dasaqmebuls, aseve, menejers daafiqrebda sul sxva kuTxiT, miscemda saSualebas, gaeazrebina is damatebiTi komponentebi, rac SesaZlebelia yoveldRiur saqmianobaSi gamokveTili ar iyos, magram Zalian mniSvnelovania. magaliTad, rogoricaa komunikacia menejmentSi, is, Tu rogor xdeba motivaciis amaRleba. araerTi Tanamedrove midgoma arsebobs, romliTac SesaZlebelia adamianebis motivireba da im saqmeSi, romelsac isini akeTeben, pozitiuri ganwyobis Setana. kidev erTxel unda gadavavloT Tvali Cvens saqmianobas rogorc menejerebma, aseve, sxvadasxva sferoSi dasaqmebulma adamianebma da kargad gaviazroT, rame xom ar aris iseTi, rac sakuTar TavSi unda SevcvaloT. turizmis sfero Zalian swrafad viTardeba, servisi ixveweba da adamianebis moTxovnebic, romlebic am servisebiT sargebloben, mudmivad icvleba. Sesabamisad, am yvelafers fexi rom auwyo, menejmentSi, komunikaciaSi da yvela sakiTxSi gWirdeba rom maTze swrafi viyoT, raTa moTxovnebi davakmayofiloT. treningebis saSualebiT vcdilobT adamianebs gavuziaroT is didi gamocdileba, romelic am mimarTulebiT arsebobs, avuxsnaT ras iTxovs momxmarebeli, ra standarti unda daakmayofilos menejerma da dasaqmebulma. ra Tqma unda, Cvens seqtorTan erTad SevecdebiT, am yvelaferze davfiqrdeT, vimuSaoT da momavali weli kidev ufro warmatebiT davgegmoT, – aRiniSna aWaris turizmisa da kurortebis departamentis xelmZRvanelma TinaTin zoiZem.
leqciebze gidebma, turistuli saagentoebis, ganTavsebisa da kvebis obieqtebis warmomadgenlebma trenerebisgan maTTvis saintereso kiTxvebze pasuxebi moismines, aRniSnes, rom mniSvnelovania aWaris turizmisa da kurortebis departamentma maT yovelwliurad miawodos informacia sferoSi mimdinare siaxleebze.
– marTvis mimarTulebiT aramxolod turizmSi, aramed nebismier sferoSi, mTavari gamowvevaa urTierToba xelmZRvanelsa da TanamSromels Soris. rom gadavxede Cems gamocdilebas, yovelTvis vaniWebdi upiratesobas iseT xelmZRvanels, romelTanac mqonda emociuri kavSiri, rac CemTvis da vfiqrob, TiToeuli adamianisTvis, Zalian mniSvnelovania. mimaCnia, rom saqarTveloSi servisis kuTxiT, didi problema gvaqvs, miuxedavad imisa, rom uamravi treningi da swavleba tardeba. es, albaT Cveni mentalitetis bralicaa, radgan arcTu ise didi xnis win CaverTeT momsaxurebis sferoSi. ramdenime wlis win, magaliTad, mimtanad muSaoba sircxvili iyo, magram dRes erT-erTi moTxovnadi proziciaa, gansakuTrebiT axalgazrdebSi. Tumca, aqac sakuTar Tavze bevri muSaobaa saWiro, rom maT mier mowodebuli servisi iyos xarisxiani. departamentis mier Catarebuli treningebi, swavlebebi emsaxureba imas, rom viswavloT axali midgomebi da praqtikaSi gamoviyenoT, – gviTxra gidma, turizmis menejmentis studentma Tamar xozrevaniZem.